American Heritage Relocation & Storage

I would give zero starts if I could. I contacted this company October 5, 2023, spoke with David Thomas. Booked a move and put a deposit of $943.00. I was notified My company contracts with someone else, so I cancelled the service. This company refused to refund my $943.00. Spoke with Tony Lamman. I aked him to speak with the owner, he said he did and refund was denied.I told him I didn't believe he spoke to anyone because I received no communication. I asked him if the owner wanted to provide good service to customers and he replied, "NO,MA'AM" Who dosn't want to provide great service to customers and get good ratings? This company sucks, STAY AWAY. USE ALLIED MOVIMG.

Move size: 2 Bedroom Home Service cost: $2800

We contracted for a $4000 dollar move, They underestimate, and sent a subcontracted Carrier that was would not communicate with use, and left without doing anything. AHRS representatives were unavailable to help us. THey requoted the move, took $500 more, and sent another irreputable company, DDE, that did not fully load our townhouse, left contracted items at the top of the stairs, refused to provide a legible estimate, addendum, bill of lading and left before they could communicate with me, yet demanded $2000 more for the first half of the move. AHRS of course could not be contacted during this emergency, and still have not helped us resolve this issue. Our move is lost in cyberspace, we are being extorted for almost triple the estimated cost without any assistance, documentation or support.

Move size: Partial Move Service cost: $4400

I have moved 10+ times in my life and this is the first time I have been completely scammed by a moving company. We moved from CA to NC and have been completely robbed by AH, the final payment will be 4x the original quoted price and contract. We have had the worst experience with customer service, they serve as a broker. And once farmed out to the third party movers.. you are stuck! We are devastated financially and hope people read all reviews on BBB before booking with AH.

Move size: 2 Bedroom Home Service cost: $14000

Worst experience ever. Josh sold us full service direct move from IL to Va. we flew to Va on scheduled date to learn from customer service manager Tony that our entire belongings were in storage somewhere in IL and it would be 2-3 weeks before he could tell us arrival date . After that conversation I could not reach him or salesperson Josh! I lost over $1500 in deposit and had to pay to get his stuff out of storage . Then had to rent a uhaul to drive it ourselves to get it there In time. Complete scam , misleading , dishonest company . The absolute worst out there . The worst customer service and people .

Move size: 2 Bedroom Home Service cost: $2300

They took a check deposit ($730 cash--stupid me!) and then disappeared. No service ever delivered.

Email addresses are undeliverable. Only one phone number works, and they put you on hold for HOURS--literally! Sometimes they just hang up (after you wait for hours). They have a new phone number now. I believe the positive reviews are fake. SCAM COMPANY. Also, I'm pretty sure it's just one guy. I lost entire days trying to contact them. In the end I had to use U-Haul and move myself because no one showed up.

Move size: 1 Bedroom Home Service cost: $2127

Without a doubt the worst moving experience of my life. It’s amazing how quickly their tones, and responsiveness changed once they had received my deposit. What started as guarantees of service, and that they could accommodate my tight schedule, turned into them yelling at me over the phone, hanging up when I tried to get etas. And after their service manager tony spent two days assuring me that they would finally come on a specific date they did not come, and once again their customer service hung up on me. I had a specified closing date on my house which I communicated to them, but once they had my money they didn’t care anymore. Worst customer service I’ve ever seen. Sales team that will lie to customers to close deals. Zero remorse or accountability from the supposed management. The worst part is I think they know what they’re doing, because they don’t take credit cards. This would be an easy transaction to dispute with a credit card company, but they demand ach transfers which take much longer to contest. I don’t know whether to call it a scam, or just a complete utter lack of respect and care.

Move size: 3 Bedroom Home Service cost: $4800

This company specializes in deception and uses all of the tactics to ensure that they can legally rob you. They will provide you with a quote online that will seem unbelievable and have you sign it and pay the deposit then when they come out to your house they will load you up and wait till the absolute last minute to give you an updated quote that won’t be anywhere near the initial quote. Then they will inform you that they will hold your items until you can pay for it in cash at which point they will drop off your belongings many of which will be broken or damaged. Save yourself a headache and choose any other company.

Move size: 3 Bedroom Home Service cost: $11800